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Fraud prevention agencies
We have systems that protect our customers and ourselves against fraud and other crime. Customer information can be used to prevent crime and trace those responsible. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of insurance
- Checking details of job applicants and employees
Please contact us on 0870 1200 849* if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Further information:
More info on credit referencing
What credit reference agencies do
Download the full HBOS Privacy Statement (PDF)
To view PDF documents you will need the latest version of Adobe Acrobat reader
To read the PDF document with a screen reader please link to the Access Adobe website
Return to the main Privacy page
*Calls to 0870 numbers from BT landlines will cost a maximum of 8p per minute plus a 6p call set-up fee. The price of calls from other telephone companies will vary. Call price is correct at April 2008.
